About Us

Our Story

Welcome to our UAE-based online store, your trusted destination for premium dining products, including Drinkware Glasses, Steel Cutlery Set, and Wooden Board Bowl Series. Operating exclusively online, we are dedicated to serving the UAE community with high-quality, elegantly designed products that elevate your dining experience. Our commitment to craftsmanship and customer satisfaction drives us to deliver exceptional products tailored to your needs.

Our Mission

Our mission is to provide beautifully crafted dining products that combine functionality, quality, and aesthetic appeal, enhancing your everyday moments and special occasions. We strive to offer a seamless online shopping experience with outstanding service, ensuring our customers across the UAE receive products that bring joy and elegance to their dining spaces.

Our Products

We specialize in a curated selection of dining essentials:

  • Drinkware Glasses: Elegant and durable glassware designed for both daily use and special occasions.

  • Steel Cutlery Set: High-quality stainless steel cutlery, crafted for durability and a refined dining experience.

  • Wooden Board Bowl Series: Beautifully crafted wooden bowls and boards, perfect for serving and adding a touch of natural elegance to your table.

Each product is carefully inspected to ensure it meets our rigorous quality standards, providing you with reliable and stylish additions to your dining collection.

Our Commitment

We are dedicated to delivering a seamless and customer-focused shopping experience:

  • Free Shipping: We offer free shipping on all orders across the UAE, delivered via our trusted partner, Royal Mail.

  • Hassle-Free Returns: A 14-day return and exchange policy for both defective and non-defective items, with prepaid return labels and no restocking fees.

  • Secure Shopping: Industry-standard encryption and secure payment processing to protect your personal and financial information.

  • Responsive Support: Our team is available Monday to Friday, 9:00 AM to 7:00 PM GMT+4, responding to inquiries within 24 hours during business days.

Why Choose Us?

  • Quality Assurance: Every product is crafted with precision to ensure durability, functionality, and aesthetic appeal.

  • Customer-Centric Service: We prioritize your satisfaction, offering a seamless shopping experience from order placement to delivery.

  • UAE Focused: As an online store serving the UAE, we provide fast and reliable delivery exclusively within the country.

  • Elegant Design: Our products are designed to complement your lifestyle, adding sophistication and practicality to your dining experience.

Contact Us

Have questions or need assistance? Our customer support team is here to help:

  • Email: support@metrox.store

  • Phone: +971 52 605 7168

  • Address: 1706, Silver Tower, Marasi Dr, Business Bay, Dubai, United Arab Emirates

  • Hours: Monday to Friday, 9:00 AM to 7:00 PM GMT+4

  • Response Time: We respond to all inquiries within 24 hours during business days (Monday to Friday, excluding UAE public holidays).

Thank you for choosing our store for your dining needs. We are honored to bring quality and elegance to your table with our premium products and exceptional service.