Terms and Conditions

Overview

Welcome to our UAE-based online store specializing in Drinkware Glasses, Steel Cutlery Set, and Wooden Board Bowl Series. These Terms and Conditions ("Terms") govern your use of our website, products, and services. By accessing our website, placing an order, or engaging with our services, you agree to be bound by these Terms and all applicable laws and regulations in the United Arab Emirates (UAE). If you do not agree with these Terms, please do not use our website or services.

Use of Our Website

  • Eligibility: You must be at least 18 years old to use our website and place orders. By using our website, you confirm that you meet this age requirement.

  • Permitted Use: You may use our website for lawful purposes only, including browsing, purchasing products, and contacting customer support. You agree not to use our website for any illegal or unauthorized activities, including but not limited to hacking, data scraping, or distributing malicious content.

  • Account Responsibility: If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately at support@metrox.store if you suspect unauthorized use of your account.

Product Orders

  • Product Availability: We offer Drinkware Glasses, Steel Cutlery Set, and Wooden Board Bowl Series, subject to availability. We reserve the right to limit quantities or discontinue products without prior notice.

  • Pricing: All prices are listed in United Arab Emirates Dirham (AED) and include applicable taxes. We offer free shipping on all orders. Prices are subject to change without notice, but changes will not affect orders already placed.

  • Order Confirmation: Upon placing an order, you will receive an order confirmation email with details of your purchase. This email does not guarantee product availability; if an item is out of stock, we will notify you and issue a refund or offer an alternative.

  • Payment: We accept payments through secure payment gateways. You agree to provide accurate payment information and authorize us to charge the total order amount in AED.

Shipping and Delivery

  • We ship exclusively within the UAE using Royal Mail. Full details, including order cutoff times (5:00 PM GMT+4), handling (1-2 business days), transit (4-5 business days), and delivery times (5-7 business days), are outlined in our Shipping Policy.

  • We are not responsible for delays due to unforeseen circumstances (e.g., weather conditions or public holidays) or incorrect shipping information provided by you.

Returns and Refunds

  • We accept returns and exchanges for defective or non-defective items within 14 days of delivery. No restocking fees are charged, and a prepaid return label is included in the original package.

  • Refunds are processed within 8 business days (Monday to Friday, excluding UAE public holidays) in AED to the original payment method.

  • For detailed information, please refer to our Return and Refund Policy.

Intellectual Property

  • All content on our website, including text, images, logos, and product descriptions, is the property of our store or our licensors and is protected by UAE and international copyright laws.

  • You may not reproduce, distribute, modify, or create derivative works of our content without prior written permission.

Privacy

  • We collect, use, and protect your personal information in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described therein.

Limitation of Liability

  • To the fullest extent permitted by UAE law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products, including but not limited to loss of profits, data, or use.

  • Our liability for defective products or services is limited to replacement, repair, or refund as outlined in our Return and Refund Policy.

  • We do not guarantee that our website will be uninterrupted, error-free, or free from viruses or other harmful components, though we take reasonable measures to ensure security.

Indemnification

You agree to indemnify and hold harmless our store, its affiliates, and employees from any claims, damages, or expenses (including legal fees) arising from your violation of these Terms or misuse of our website or services.

Termination

We reserve the right to terminate or suspend your access to our website or services at our discretion, without notice, for conduct that violates these Terms or is harmful to other users, our store, or third parties.

Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, specifically the laws of the Emirate of Dubai. Any disputes arising from these Terms or your use of our website will be resolved in the courts of Dubai, UAE.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or legal requirements. The updated Terms will be posted on our website with the effective date. Your continued use of our website or services after such changes constitutes acceptance of the revised Terms.

Business Days

Our business days are Monday to Friday, excluding UAE public holidays. All processing times (e.g., order handling, refunds, and customer support responses) are based on business days.

Contact Us

If you have any questions, concerns, or requests regarding these Terms or our services, please reach out to our customer support team:

  • Email: support@metrox.store

  • Phone: +971 52 605 7168

  • Address: 1706, Silver Tower, Marasi Dr, Business Bay, Dubai, United Arab Emirates

  • Hours: Monday to Friday, 9:00 AM to 7:00 PM GMT+4

  • Response Time: We respond to all inquiries within 24 hours during business days (Monday to Friday, excluding UAE public holidays).

Thank you for choosing our store for your drinkware and dining needs. We are committed to providing you with high-quality products and exceptional service.